Intro
INDY is proud to be launching its brand new Handheld POS which will give cinemas more options for table service, at-seat ordering and generally more flexibility to serve customers wherever they are in your cinemas.
🔔 Please note: Before you can proceed to offer Handheld ordering, you will need to purchase brand new Stripe S700 readers, and once they arrive you will need assistance from our Customer Service team to begin the setup. In both instances email: [email protected]
🖨️ The S700 handheld device does not come with a receipt printing function. You can email receipts for any orders taken on a handheld, OR print receipts from a POS, OR setup a remote printing station, using a RaspberryPI. Any questions, please contact support.
Configuring your Handheld Device
Step 1
In order to be ready to utilise Handheld ordering, you first need to make sure your configurations are correct to support it.
One of our Customer Service Team will first need to create a new Terminal Location in Stripe’s back end.
Once done, you will then need to power on your S700 device/s, and connect to the WiFi.
The reader will generate a three word pairing code e.g sock-rocket-motorcycle. Please send these to the INDY team member assisting you.
The Handhelds will need to be connected to specific Register Stations once the application has been deployed to the devices. When naming the Handheld devices, make sure the Readers and the Register Stations are given the same name.
Step 2
In Settings > Stations & Hardware > Station Types, you need to create a new Station Type (we advise naming this Handheld).
You will need to correctly set the Location where you wish orders to print, and, you also need to select the Stripe Terminal Location. A member of the INDY Team will have named the locations with the convention [cinema_name] Handheld for ease.
Make sure the rest of the settings in the Station Type are correct to your needs and save your changes.
Step 3
In Settings > Stations & Hardware > Stations you need to create a new Register Station for each Handheld device you are adding (this is where the naming convention comes in useful).
Create a new Register Station and assign the Register Type you created in the last step.
Then, click the option “Add Payment Connector Configuration”, the only option available under DETAILS will be Stripe.
Under CONFIGURATION select the correct reader to be assigned to the Register Station.
Under LOGGING select “Logging Enabled” then click “Update”.
The last step is to check the “Enabled” option in the Payment Connector Configurations section.
The team member from INDY that is supporting you will have deployed the terminal app to the S700 readers. You should now see a display on the reader that looks like either of the two options below.
This view is for a reader that is utilising Theater Seat Delivery. This view prioritises the opening of tabs to serve people at their cinema seats directly.
This view is for a more traditional POS view, the intended behaviour here would be to use the reader for table service, or as remote register station on a busy bar or concessions stand.
💡 For customers in the US, INDY integrates with Venue Valet to create an enhanced user experience that works in tandem with our Handheld capabilities. Reach out to our Customer Service team if you are interested to learn more.
How to use your Handheld Device
Please see the brief demonstration below to learn more about how to use your new INDY Handheld: