Site Configuration
Site Details
Site Name
Website Name (displayed at the top of the browser)
Time Zone (you might need to look for a major city in your time zone to set)
Street Address
Cinema Contact Number (for customers)
Email Address (that will be displayed on the website)
Social Media (leave blank for what you do not have/want to show)
Facebook (the portion after facebook.com/)
Instagram (on mobile device – profile – top left portion of the screen)
Twitter (handle without the @ symbol)
Snapchat (user name under your name)
Youtube (portion of url after youtube.com/user/)
TikTok (handle without the @ symbol)
Site Description – need more information
Round Prices – toggle on to round to the nearest .05
Hide Contact Number from website – toggle on or off
Hide Email address from Website – toggle on or off
Circuit Configuration
General
Circuit Name – fill in. Can be cinema name if one location
Account Owner Contact - name and email
Site Configuration
Week start date – set depending on region
Rewards Currency – you can name what your “points” in rewards are called
Showing Badge for Reserved Seating if applicable
Currency for your Cinema
Country Code Set
Traveling Cinema toggle is for cinemas that are mobile and change locations week to week.
Membership (if a cinema has a paid membership program)
Enable or mandate Date of Birth collection
Enable or require user class collection
Enable or require address collection
Allow monthly, or quarterly, bi annual or annual memberships.
Does any of the membership timeframes receive a discount, if so how much?
Are membership fees taxable? Toggle on or off.
Allow Prorating Memberships – Allows members to pay a prorated fee when modifying
Allow Replacing Memberships – Allows members to replace their membership when modifying
Allow Appending Memberships – Allows members to append their current membership when modifying. Note: memberships will only be appended if they are unchanged. (Same membership type, number of members)
Refund Partial Membership – Changes Made To Membership mid term will refund the unused period of the memberships existing term.
Allow Guests – Allow guests members to use existing memberships anonymously
Allow Friends – Allow members to purchase tickets on behalf of friends outside of their membership
Enable Member Limits – limits the number of members that can be included in a single membership. Will enter a number if field if toggled on.
Gift Cards – Set if you want gift cards to expire a certain number of months or years. Be cautious of laws pertaining to your cinema.
Stipe Settings
Import an image of your refund policy for online ticket sales.
Import an image of your cancellation policy for online ticket sales.
These will be used when you file your response for chargebacks.
Costs
Average Fallback costs when real numbers for concession costs of goods or film rent are listed. When real numbers are used these do not apply.
Cards
These are used for the support team only to configure imported gift cards and membership cards when using a readback test on magnetic strips.
Transfers
Site Name for Transfers (what you want shown on bank statements. Banks generally truncate so a short name is preferred)
Desired Date Position
Sample Result
Site Membership Settings (Paid)
Memberships are required to purchase tickets at this site – toggle on/off
Allow non-reoccurring payment for monthly memberships - toggle on/off
Allow non-reoccurring payment for multi monthly memberships - toggle on/off
Enable Day Pass – toggle on/off to allow someone to purchase a one day membership
User Settings
Site allowing anonymous orders (orders with no user account)
Toggles for the POS to alert the staff member to prompt for any missing membership information: Photo, Membership Card, Guest Details, Saved Credit Card, User Email, Phone Number, Date of Birth,
Settings to Opt New Users into marketing permissions automatically on creation.
Setting to auto select marketing permissions checkbox (this will toggle it on and the user can toggle it off)
Inventory Strategy
Need information here
Register Setup
Saved Credit Card: set as default payment - toggle on/off
Automatically send the payment total to the credit card reader – this will skip the step where you have to select a credit card payment for the reader to be active. This will cancel once you hit another type of payment. – toggle on/off
Collect Signature - toggle on/off for signature on reader screen
Allow Cash Payments – toggle on/off
Allow Tab Orders – toggle on/off. Will also need to be activated on register types if permission is granted here.
Require Credit Card to start Tab – toggle on/off
Auto Print Tab Card – toggle on/off to print a QR code slip to place in front of or hand to the tab holder.
Enable Phone Orders – toggle on/off
Settings in phone orders include: Enable the Comments Section, Enable/Require Email Collection, Enable/Require Name, Enable/Require Phone Number
Allow Invoice Orders – toggle on/off. Will also need to be activated on register types if permission is granted here. Additionally users need to be set to be “invoiceable”
Enable Windcave Payments – registers specifically in NZ/AU only – toggle on/off
Are Windcave surcharges taxable – toggle on/off (NZ/AU only)
Enable Windcave Refunds – registers specifically in NZ/AU only – toggle on/off
Show attendance predictions on each showtime – toggle on/off
Show past showings – keep prior showtimes of the day in list – toggle on/off
Show taxable option – allow a register to toggle off collecting sales tax for a sale
Show Register Set for all employees - toggle on/off whether all users can change which register number this POS is set to. (not recommended)
Default Showtime View – pick from 4 different showings of the tickets for sale. By “film compact” is most useful
Collapse Other Tickets – when a user is logged in, don’t show non-member tickets by default to save space – toggle on/off
Delivery Options
Counter Pick Up – toggle on/off – this is for delivery to the counter where ordered
Coalesce Counter Pick-up – toggle on/off – prints a ticket to show all of the items that need to be delivered as one delivery
Use Order ID – toggle on/off – uses the order ID as an identifying feature.
Use Pager – toggle on/off – allows a pager number to be entered and used to identify the order.
Use Customer Name – toggle on/off - uses the Customer Name as an identifying feature if one is entered.
Print Claim Slip – toggle on/off – will print a claim ticket for the customer to hold until their order is received.
Express Pick Up – toggle on/off – this is for a designated delivery location for online orders
Coalesce Express Pick-up – toggle on/off – prints a ticket to show all of the items that need to be delivered as one delivery
Use Order ID – toggle on/off – uses the order ID as an identifying feature
Use Customer Name – toggle on/off - uses the Customer Name as an identifying feature if one is entered.
Table Delivery – toggle on/off – If you have tables set up this delivery allows you to pick from them for delivery.
Coalesce Table Delivery – toggle on/off – prints a ticket to show all of the items that need to be delivered as one delivery
Theater Seat Delivery – toggle on/off – If you have theater seats set up this delivery allows you to pick from them for delivery.
Coalesce Seat Delivery – toggle on/off – prints a ticket to show all of the items that need to be delivered as one delivery
Online Orders
Show Saved Card As Default Payment Option – toggle on/off (if they have a saved card)
Show Cart – toggle on/off – will show a cart option of items on the website. You will also select the delivery priority for items
Counter Pickup Available – toggle on/off – will allow for Express Pickup of items at the cinema.
Show Past Showings online – toggle on/off
Online showings Cutoff – ex if you want to hide the past showing 15 minutes past the showtime you will enter 15
Online Sales Cutoff – enter the time you want online sales to disable for a specific showtime – Enter 15 to stop sales 15 minutes BEFORE the showtime; Enter -15 to stop sales 15 minutes AFTER the showtime.
Allow Customer Swaps & Refunds – toggle on/off – This will allow users themselves to refund to user credit (for use on a future purchase) or swap tickets to another show. This will not allow refund to original payment (credit card).
Enable Name Collection – For anonymous sales allows the customer to enter their name for assisting in ticket pick up
Require Name Collection - For anonymous sales mandate the customer to enter their name for assisting in ticket pick up (strongly encouraged)
Enable Phone Number Collection - For anonymous sales allows the customer to enter their phone number for assisting in ticket pick up.
Require Phone Number Collection - For anonymous sales mandate the customer to enter their phone number for assisting in ticket pick up.
Require Terms Of Service – toggle on/off – requires users to acknowledge the terms of service for the cinema.
Collapse Other Tickets – toggle on/off – will hide non user tickets for memberships that sell a certain ticket type to members.
Tickets
Enable Online Ticketing – toggle on/off – for sales on cinema’s website
Enable Reserved Seating – toggle on/off – along with setting up seating charts
Show Consumer Seat Labels – toggle on/off – shows the seat number online for example B4. Off will just show seats and ticket will show the seat number.
Show Register Seat Labels – toggle on/off – shows the seat number on POS screen for example B4. Off will just show seats and ticket will show the seat number.
Show Consumer Attendance Badge – toggle on/off – shows the amount of remaining seats to consumer.
Tickets Taxable - toggle on/off – taxes the tickets with the tax type that is selected.
Tickets Include Tax – toggle on/off – takes will be included in the visible ticket price if turned on. Off will add the taxes after the fact.
Allow Ticket Admission without Collection – toggle on/off – uncollected tickets will me marked as collected when admitted.
Custom Max Tickets Per Order Per Showing – toggle on/off – set number of toggled on.
Booking Fees
Enable Booking Fee – toggle on/off – to charge booking fees with online ticket sales
Booking Fee Amount – enter the price of the booking fee
Booking Fee Text – can set what the booking fee is called on the website (Ex Booking Fee, Service Fee, Convenience Fee etc)
Booking Fee Type – can charge fee per ticket or per order
Apply Booking Fees On Consumer Website Sales – toggle on/off
Apply Booking Fees On POS Sales – toggle on/off
Apply Booking Fees On POS Telephone Sales – toggle on/off
Apply Booking Fees On Free Tickets online or POS – toggle on/off
Include Booking Fee (in posted price) – toggle on/off
Allow Booking Fees to be refunded by the consumer doing refunds – toggle on/off
Refund Booking Fees by default - toggle on/off – when a refund is processed at any point it will select the booking fees to refund unless unchecked in the flow.
Booking Fee Taxable – toggle on/off – if fees are subject to tax in your area. Select tax rate if turned on.
Exchange Fees
Enable Exchange Fee – toggle on/off – to charge fees with ticket exchanges.
Exchange Fee Amount – enter the price of the exchange fee.
Exchange Fee Text – can set what the exchange fee is called on the website.
Exchange Fee Type – can charge fee per ticket or per order.
Apply Exchange Fees On Free Tickets online or POS – toggle on/off
Exchange Fee Taxable – toggle on/off – if fees are subject to tax in your area. Select tax rate if turned on.
Concession Prices Include Tax – toggle on/off – prices will show include net and tax.
Donations
Request donations online – toggle on/off – creates a donation widget during the checkout flow.
Enter Donation Title and Description when turned on.
Will be a fixed amount under $10 and a percentage for amounts over $10. The default will be zero.
Request donations in person – toggle on/off – creates a donation option in POS check out.
Enter Donation Title and Description when turned on.
Will be a fixed amount under $10 and a percentage for amounts over $10. The default will be zero.
Send To Donor Perfect – enter campaign ID if you want the donation information to transmit to Donor Perfect donorperfect.com
Tipping
Enable Tipping for QR Code Generation – toggle on/off – Enables a tip widget when using QR code to order (ex: seat ordering/delivery).
Add Tip Title
Add Description for Tip
Tip Strategy – Combined will be a fixed amount under $10 and a percentage for amounts over $10. The default will be zero. Can also mandate fixed amount or percentage amount. You can set default percentage and default amount.
Show Tip Prompt on Card Reader – if set up for tips on register settings, this will trigger the tip screen to automatically show up on the Stripe readers at the payment point of the sale.
Showings – enter how many weeks of “future” showings that you want displayed on the booking week list
Studio Reporting
Automatically Send Box Office Reports – toggle on/off – if configured at the studio settings this will send them automatically.
Use Simple BOR Tax Reporting – toggle on/off – Uses a simplified tax computation that ignores the pre/post tax logic on vouchers and instead simply report using configured tax rates for tickets.
Send Comscore – toggle on/off – enter The Site ID from Comscore (Booking X-Ref #), contact Comscore for user name and password.
Send Numero – toggle on/off – (not used in the US)
Send Maccsbox – toggle on/off – should be on
Signage – toggle on/off the ability to display ratings on digital signage
Checkout Steps – toggle on/off – to prompt the user to select more films
Time Clock
Enable the INDY POS Time Clock – toggle on/off – will also need to be added to the register type.
Enable Job Types – toggle on/off – if on the job type selector will be required on the time clock component. Job Types are set up separately under Site Settings.
Register Button Images – Load images here that you want displayed on the POS for: Apply Vouchers, Voucher Sale, Voucher Sale Issue, Miscellaneous, User Credit, Discount, Gift Card Sale, Cash Out, or Donations.
Written by John Carpenter
Updated over 9 months ago