Overview
We have introduced an update to the delivery settings in Kitchen Delivery that allows you to restrict delivery types based on categories. This means that certain items will only be available for purchase online if a specified delivery type is applicable.
New Feature: Delivery Type Restrictions
In the Admin Panel, under Kitchen Delivery > Delivery Options, you will find the usual Online Availability settings. However, we have now added a Delivery Type Restrictions option under Categories.
With this update, you can:
Set a restriction so that a category of items is only available if a certain delivery type is applicable.
Prevent certain items from being purchased online based on delivery limitations.
Example Use Case
A category such as Candy is set to be available only for Theatre Seat Delivery.
If a customer selects a Showtime that does not support Theatre Seat Delivery, the Candy category will not appear as an option.
If a customer selects a Showtime that supports Theatre Seat Delivery, the Candy category will become available for purchase.
Row-Based Seat Delivery Restrictions
If Theatre Seat Delivery is only enabled for certain rows (e.g., Rows A-C), then:
A customer selecting a seat in Row A will see items available for Theatre Seat Delivery.
A customer selecting a seat in Row D will not see those items.
This ensures that customers can only order items if their selected seat supports the delivery method.
Impact on POS Transactions
If a POS operator is handling a transaction with no tickets selected, they can purchase items for any screen and seat.
If tickets are selected, the system will automatically restrict item availability based on the seat location.
If a POS operator selects a screen that does not allow Theatre Seat Delivery, the restricted items will not be available.
Summary of Key Benefits
Improved control over item availability: Prevents customers from ordering items that cannot be delivered to their location.
Better experience for customers: Ensures that only applicable delivery options are shown, reducing confusion.
Streamlined POS operations: Automatically enforces delivery type restrictions for in-person transactions.
This update helps manage delivery types more effectively, ensuring that only appropriate items are available based on the delivery conditions set. If you have any questions or need further assistance, please reach out to support.